Tag: SIA

Turning the Tide on Training Malpractice in the Private Security Industry 

Pete Easterbrook, Interim Director of Inspections and Enforcement talks about a new phase to our approach to tackle training malpractice or mismanagement.

Those working within the private security hold positions of trust and responsibility. It is essential that the public, customers and stakeholders have confidence and trust that security operatives are properly trained, qualified, and capable of keeping people, property and premises safe. A key component of ensuring this trust and confidence is assuring the validity of the qualifications that operatives receive before they can apply for an SIA licence.  The majority of providers who deliver SIA licence linked training are professionals who share our commitment to high standards, however where this is not the case, poor standards and training malpractice can, at its worst, put the public at risk.   

While we play a central role in setting the minimum standards for licence-linked training, we’re not the only players in the game.  We define the core skills and knowledge required for operatives to qualify for a licence. However, the delivery of that training is conducted by around 650 training providers who are in turn approved by six Awarding Organisations (AOs), each regulated by Ofqual (England and Wales), SQA (Scotland), CCEA (Northern Ireland), which oversees quality assurance across the sector.    

Qualifications’ regulation is a well-established model that is in use in other sectors across the UK, but having multiple organisations involved in the process doesn’t always make things straightforward.  Regardless of who is responsible for which part of the process, where a qualification leads to a licence being granted, then our role is to ensure that the individual we have granted a licence to is fit and proper – and that includes possessing the safety critical skills and knowledge to undertake their role effectively.    

In 2024, we began to focus greater attention on training malpractice, which at it’s most serious can constitute fraud – a criminal offence.  As part of this, we undertook work to improve strategic relationships with key partners such as Awarding Organisations and qualification regulators such as Ofqual.  An enhanced communications campaign resulted in an increase in the intelligence we received relating to training malpractice – essential for us to be able to take the appropriate action.  

Since April 2025, we’ve built on the foundations of this work, and we are now moving into a new phase under Operation RESOLUTE.  RESOLUTE has been designed as a high impact initiative with a strong operational focus on intelligence led, unannounced inspections to training providers, as well as a deeper collaboration with partners. 

We are realigning our resources and ensuring we leverage the considerable expertise of our people.  By way of an example, we’ve now brought specialist training integrity resources into our Inspections and Enforcement directorate.  This shift has unlocked wider investigative expertise and enabled a more proactive, intelligence-led approach to tackling training abuse.  In addition, we’ve invested in nationally accredited training to sharpen the investigative skills of our frontline teams to ensure they are equipped to tackle training malpractice head on.   

Our robust and decisive approach is already having an impact.   

Since the 1st April 2025; 

  •  we’ve increased the number of unannounced training centre visits by 120% compared to the same period last year.  Those visits have resulted in 10 training centres having their approval to deliver training withdrawn, and one centre suspended from delivering training until the Awarding Body is satisfied the appropriate standard can be met.  
  • we’ve commenced a criminal investigation in one case due to the serious nature of the offending.  As part of this investigation 17 individual SIA licences have been revoked where our enquiries have brought into question whether the training an individual has received has been up to the required standard.  
  • In July 2025 my teams conducted a series of targeted inspections across the UK, visiting 15 training centres in a single week.  Whilst standards were generally high, four training centres we visited were found to be delivering training below our expectations.  In two cases the issues were so serious the centres were sanctioned by Awarding Bodies and any further training will be scrutinised and monitored. One of these centres was further sanctioned, and the Awarding Body will not authorise the release of any further qualifications until it is satisfied the quality of training can be met 

We are about to undertake a strategic review of the licence linked qualifications, within which we will seek to further reduce opportunities for abuse of the training system.  Naturally, this will involve us taking a close look at how assessments are conducted and administered.  In the meantime we are working closely with partners, will continue our work under Operation RESOLUTE, acting swiftly and decisively to root out abuse, detect and disrupt criminality, and make the private security industry a hostile environment for those who seek to exploit it. 

We will continue to provide updates on our progress as appropriate. 

If you have concerns about a training provider, please do report your concerns: Find out how you report training malpractice. 

More information about the parties involved in delivering SIA licence-linked training is available from our Learn about SIA licence-linked training  page. 

What is spiking and what can I do about it?

This blog was written by Dr Amy Burrell, Research Fellow at the University of Birmingham. She can be contacted  on a.burrell@bham.ac.uk or via LinkedIn

What is spiking?

Spiking is the covert administration of substances (e.g., drugs, alcohol) to another person without their knowledge or consent. People often think about spiking in the context of drinks and, whilst drink spiking (i.e., adding a substance to someone’s drink) is a common way to spike someone, it is not the only way it happens. There are also reports of spiking using food (e.g., lollipops, brownies, gummies), cigarettes and/or vapes, as well as chewing gum and even via needles/injection.

What is commonly used to spike people?

Drugs such as Rohypnol, GHB, and Ketamine have been associated with spiking and incidents involving such substances do occur. However, alcohol is the most common substance used to commit spiking. This is not surprising as it is cheap and easily available, especially when in a night-time economy context.

Why do people spike others?

Spiking is a criminal offence. However, it can also be used to make someone more susceptible to being a victim of another crime. There is little research evidence about motivations but what we do know is that they can vary – for example, from sexual assault to robbery to pranking. We also know that spiking is not always followed by another offence which lends more support to the idea that some perpetrators commit spiking for “fun” or “a laugh”. Whatever the motivation, the impact of spiking can be dangerous and, of course, frightening for the victim.

How can I tell if someone has been spiked?

Symptoms of spiking can vary, depending on the substance used. Sometimes it will look like someone is just very drunk – unsurprising if the substance used to spike is often alcohol. Symptoms can, therefore, look similar to drunkenness – e.g., nausea, dizziness, being unsteady on their feet. Other signs someone might have been spiking include becoming unresponsive, behaving out of character, paranoia, and/or hallucinations.

What should I do immediately/first if I think someone has been spiked?

First and foremost, focus on safety. Seek medical attention if necessary. Also, make the venue aware as well as SIA colleagues working nearby. It is not always easy to establish where spiking has taken place so making everyone aware of an incident is helpful. Listen to the person who is reporting they have been spiked – and their friends – as this will help you identify what will help them calm down/feel reassured/what help they need.

How do I help someone who has been spiked?

Remember that the person might not be aware of what is happening. They might be very frightened and/or distressed. It is important to try and find the person’s friends as, hopefully, this will help you understand what has happened. In particular, it will help you establish where they have been and if their behaviour seems out of character for them. One useful tip is to look at the group and the context – whilst it might be very difficult to determine if someone has been spiked if it is 4am and everyone is drunk, there are other times where it should be much clearer. For example, if it is 10pm and one person seems completely out of it, their friends are nearby, (more) sober, and telling you their friend is behaving oddly then this is a strong indicator of spiking. Either way, if in doubt, work on the basis it could be spiking and take the appropriate action.

How do I report a spiking incident?

Victims can be worried about reporting spiking as they might be frightened or feel like they won’t be believed. I would encourage people to report if they feel able to as this helps us to build up a picture of spiking and the more we know, the more effectively we can respond. Police UK have a website on spiking which includes links to reporting spiking incidents. If the victim would prefer not to contact the police, they can still report what has happened to them – for example, at Stamp Out Spiking and The Egalitarian.

What do I do if I want to find out more?

The Security Industry Authority can signpost you to training that is available to you. For example, the Welfare and Vulnerability Engagement (WAVE) training is offered to SIA licence holders via the Safer Business Network. This offers you a good opportunity for supplementary training as an extra to your regular refresher SIA training.

There are also many charitable organisations who can offer help and support around spiking. They often have free resources available and/or options for reporting incidents. For example:

Our compliance checks this summer- Q&A with Lucia Howland

We spoke with our Regional Investigation Manager & Tactical Events Lead Lucia Howland about our approach to compliance checks this busy summer.  

We seem to be visiting lots of festivals lately, what has our approach been for previous years? 

We’ve always had an interest in festivals and events. Typically, these tend to be high risk events by nature; there’s a demand for lots of security personnel for a limited time. This can lead to pressures on both the quality of staff provision and the due diligence needed to ensure compliance with regulations. Non-compliance might include unlicensed operatives, the presence of cloned or counterfeit licences or the use of stewards in place of security staff for designated roles. This can introduce risks to protecting the public. 

How does the industry cope with demands? 

Generally, the primary security provider that holds a contract with an event organiser will enter into contracts with other providers or use labour from others. Whilst this is acceptable if done correctly, it can dilute due diligence. We accept that this method of working must happen, so our interest is in making sure this is working as it should.  

How do we get intelligence and how does that inform our compliance and inspections activity?  

A lot of the intelligence we get is from the public where someone reports something they’ve seen. This tends to be after an event so the moment has often passed. The challenge is about getting the best intelligence so that it can properly inform our approach. We only have so many investigators so we can’t be present at every event, but we work hard on this and gather as much intelligence as possible. The intelligence team combines this with other information we gather from our own inspections and interactions with those in the industry to form a picture of the threats faced. These are then prioritised and tasked to the Compliance & Inspections teams. 

We need to be mindful that where we have rich intelligence on particular events or providers, we don’t place that on a pedestal; it doesn’t tell us what’s happening at other events we’ve not been to – sometimes we don’t know what we don’t know. 

How do you mitigate lack of organisers’ awareness? 

We start work months before an event happens. We work with organisers and other partners at meetings known as ‘safety advisory groups’. In addition to ensuring security plans are sound, these meetings exist to address any issues in relation to the event for example, health and safety, the environment and logistics and transport issues. At these meetings, a number of partners attend to give opinions and expertise. Sometimes we attend at the request of partners such as the local authority or the event organiser, sometimes we invite ourselves. 

We also work with providers of security beforehand to advise on compliance. We build a good relationship and work with them to make sure their own plans meet the standards required. 

What’s the main difference for us between big and smaller festivals? 

Our processes are the same whether big or small, so it’s a matter of scale really. I think smaller events are easier; there’s less to inspect on the ground and a smaller geography means not trapsing over quite as many fields to inspect security provision and liaise with control stations. 

But the challenge with smaller events is there tends to be less wiggle room to deal with any issues. For example, having fewer security personnel means less flexibility to deploy an alternative operative if an issue relating to a licence is found. 

Venue size and security provision is not a linear relationship. I was at a festival last week with a capacity of 5,000 with 29 security operatives on duty. However, a recent festival with a capacity of 10,000 required 200 operatives. Numbers vary massively and are dictated by the type of event, location, make-up of the venue, geography, entry/control points, demographics, etc. 

What’s the team up to just now? 

The season is now underway, and events are happening so we’re moving to an operational phase. We’re out inspecting festivals regularly now. 

Even though we’ve had pre-meetings with organisers and security providers already, we still inspect. We don’t leave them to it as we need to ensure the assurances, we’re given are accurate. 

What’s the reaction to our presence? 

Generally, we are well received. Good quality security providers which are there to do a good job are pleased to see us and work with us. Some event organisers can see us as presenting ‘yet another hoop to jump through’. But when they see how little we disrupt things and appreciate the value we bring to make their events safer they welcome us being on board.   

Our compliance checks at the BBC Radio 1 Big Weekend Festival  

by Lisa Shaw, Investigations Officer, SIA Southeast

The BBC Radio 1’s Big Weekend Festival took place this year in Luton from 24-26 May. As a popular event with a great line up, the numbers were expected to reach over 100,000 which meant a large security presence. My team at the SIA covers counties in the Southeast including Sussex, Essex, Surrey, Hertfordshire, Hampshire, Kent, Bedfordshire and Thames Valley. As the event was in my patch, my team and I planned a visit to ensure SIA compliance at the event. 

Our team checked 155 licences and spent time engaging with licence holders and security suppliers at the BBC Radio 1 Big Weekend Festival in Luton.

We spent three days making checks at the event. The first two days involved us attending the site before the event opened to inspect licences of the security operatives on duty.  At the inspection planning stage, all suppliers provided me with a list of documents they had seen to verify identity of the licence holders. We then attended the first day of the event on Friday 24th May to inspect any licence holders we missed on the first two days.  We also observed security procedures and process to ensure that there was no crossover between licensable roles and actions of safety marshals present at the event.   

Sarah Runchman, our Head of Intelligence, joined the inspection to observe how an inspection unfolds, what obstacles we may face when out in the field and what improvements can be made in the process.  I also spent time walking around the site with local licensing officers working jointly to check security at the venue. 

On the day the event opened we were able to observe the security teams carrying out their duties. This included bag searches at the gates and drug detection dogs being used amongst the crowds. We observed how successfully the dogs detected illegal substances with members of the public removed from the queue as a result.  

From left to right: SIA Compliance and Inspections team – Ariarna Moore, Lisa Shaw, Alison Hughes and Elise Winnett 

The inspection was successful with high levels of compliance found from security officers. We inspected 155 licences over the three days. We issued 13 warnings for failure to update address and a further 5 verbal warnings to security officers for failing to display their SIA licences.  

Conducting much of the inspection prior to the opening of the event allowed us to really engage with security officers and marshals and get a feel for how the industry is for them. Our presence at the event was welcomed, with many security officers expressing gladness to see us there. We met a very talented event marshal who is now training to become an SIA licensed security operative. We also witnessed an unprovoked attack by an aggressive member of the public on a door supervisor.  The door supervisor handled the situation with restraint and calmness, preventing any escalation. Watching the incident unfold in front of us highlighted just how difficult a door supervisor’s job can be.  

Overall, it was a rewarding experience to be part of the event and to ensure levels of compliance were met by the security present.  I am grateful for the positive interactions and the opportunity to witness the dedication of everyone involved in ensuring safety of the public and property at the event.  

Safety at Events

Lucia Howland – SIA Regional Investigation Manager and Tactical Events Lead highlights SIA guidance on industry compliance and public safety at events.

This summer looks set to be one of the busiest times we have seen in a while, with many high-profile events already booked in the national and local calendar. In addition, the potential of some promising weather, suggests that across the UK people can look forward to a summer packed with great festivals for music, food, and the arts.

With the air filled with anticipation and excitement, public safety at these events will be paramount.

I and my colleagues at the SIA have spent the last few months watching all of the planning that goes on behind the scenes. We’ve seen the security industry and the events sector working together to ensure that people can safely enjoy themselves.

The role that private security operatives will play in keeping the public safe at these events will be critical.

Most, although not all, events will require some professional security. Some or all of these security staff may require a licence issued by the SIA.

This week we have published updated guidance to ensure that people providing security services at events are compliant with the law. This means ensuring that security operatives are properly licensed where necessary. If you are providing a security service, this guidance will help you to identify the roles at your event that will by law require an SIA licence.

Our guidance also includes advice on the due diligence checks you should complete when supplying security. It’s important to understand who is legally responsible for conducting those checks, and what evidence to keep.

Throughout the summer we will also be issuing further information and guidance to support security operatives as they carry out their duties at these events.

We will cover a range of issues from how to identify people who may be vulnerable – to information from the government’s “Enough” campaign to end violence against women and girls. Watch out for information on counter-terrorism and best practice on ensuring public safety in crowded places. You can find this information on our GOV.UK pages and via our social media posts.

It looks like it going to be amazing summer. Let’s do everything we can to make it a safe one!